RETREAT BOOKINGS

By completing an on-line reservation/booking and accepting these terms and conditions, you accept these Terms and Conditions as a binding contract between Dr. Jessica Quiñones, 41 Vicarage Rd., St. Agnes, Cornwall, TR5 0TG (trading under the retreat name Boho Flute Retreats) on behalf of yourself and any other members of your booking. Boho Flute Retreats cannot accept your booking without a completed payment of the final balance. A written/emailed confirmation sent to you by Jessica Quiñones means your booking has been accepted.

EMAIL ADDRESS & TELEPHONE

It is vital that we have a valid email address. If you change this you should inform us immediately. We correspond by email. Once your booking has been made and we have received your deposit, all further correspondence is by email. We will also email you all of the information that you’ll require to get to the retreat location. We also require a mobile phone so we can contact you during your stay.

PAYMENT, RESERVATION AND DEPOSIT

Upon booking and confirmation that your requested dates for your chosen retreat are available we charge £100 deposit. Your final balance is due 8 weeks before the retreat date. Your complete balance will be due in full at the time of your booking if you make your booking less than 8 weeks before your retreat starts.This is taken in good faith and is not refundable. Once this payment has been paid it secures your date. We cannot guarantee any reservation of your retreat spot until your full payment balance has been received. Payments are to be received via, cheque, BACS. Alternatively, payments can also be made by PayPal or credit card (subject to an added 3.4% fee for use of these 2 services).

TRAVEL TO THE RETREAT LOCATION

Travel and transfers are not included in the retreat price. We are happy to assist with arranging transport to or from Truro train station or Newquay airport. Please contact us.

DATA AND PRIVACY

In making a booking we will ask for personal information such as your name, postal address, email address and telephone number. We may use the data to inform you about news and information we think may be of interest to you unless you notify us otherwise. We will not pass your information onto any third parties for the purposes of administration. Contractors will not be allowed to use your personal information for any other purpose that that which Boho Flute Retreats may have instructed. Your identity will also be made available to the Owner of the Guesthouse as a residential attendee. By booking with us you are deemed to have consented to the use of personal information for these purposes.

CANCELLATION AND REFUNDS

All retreat purchases and reservations are non-refundable. No exceptions to this policy can be made for any reason, therefore holiday insurance with a cancellation policy to cover any such rare occurrence is strongly recommended.

RIGHT TO CHANGES

Boho Flute Retreats reserves the right to amend the booking dates. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as damage caused by fire, or accommodation becoming unusable due to utility company work or lack of services, leaks, repair work or any other such reason. In these circumstances the booking may need to be adjusted accordingly. Boho Flute Retreats is not liable for any additional costs or losses that may be incurred by the client due to the change of booking. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal booking schedule. We advise that your travel insurance covers holiday curtailment.

Where a teacher or facilitator advertised for a retreat is not able to teach due to reasons outside our control, we reserve the right to replace them with another teacher or facilitator.

TRAVEL INSURANCE

If you are arriving from abroad, Boho Flute Retreats recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, and holiday cancellation and curtailment.

It is your responsibility that you arrange, or ensure you have appropriate comprehensive travel insurance. This to include cover for illness, personal injury and travel delay/cancellation. We assume that such a policy is in force before you depart. You should bring the policy with you in case of an emergency.

PHOTOGRAPHY

We will at times take photographs during a retreats for our website and promotional material, including adverts. You agree to have your photograph taken. If you are sensitive about this, please let Jessica Quiñones know this when you arrive.

OUR RESPONSIBILITY

We are responsible for providing the services listed on our website, where it is within our control. Boho Flute Retreats cannot guarantee that all items listed on our website will be functional at all times, however all endeavours will be made to rectify any problems as soon as we possibly can. We reserve the right without prior notice to withdraw any part or all of the facilities available, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners/operators of the retreat/s of Boho Flute Retreats are not the guardians of any customers safety and they, individually or collectively, cannot be held liable in any way for any occurrence, which might result in illness, injury, death or other damage, loss or theft to the customer, his property, or his family, heirs, or assigns. The liability of Boho Flute Retreats is limited to a total of the booking price irrespective of the title/claim.

PERSONAL BELONGINGS AND INSTRUMENTS

Any valuables left at the property are the guests’ sole responsibility and neither Boho Flute Retreats nor the staff can be held responsible for any loss or damage of personal property.
It is recommended that you have musical instrument insurance. You should bring the policy with you in the unlikely case of loss/ damage to your instrument or associated items.

LIABILITY/YOUR HEALTH

All yoga, coastal walks, exercise and any other retreat activities are undertaken at your own risk.

For your own wellness and safety, you must comply fully with all and any health and safety regulations introduced by Boho Flute Retreats. It is your responsibility to ensure that you are medically, mentally and physically fit and able to use our facilities and participate in any of our retreat activities, including yoga, meditation, periods of silence and breath work. Customers who have injuries or mental or physical illnesses are advised to seek doctor’s advice prior to attending our retreat. Boho Flute Retreats is not liable for any injuries you may contract during a retreat.
If you have any health conditions, including mental health conditions, you will need to inform Boho Flute Retreats of these.

LOST AND FOUND

Items left at a property will be returned only upon request and at the guest’s expense. Boho Flute Retreats is not liable for lost items.

WEATHER CONDITIONS

Weather conditions can be unpredictable, and can change quickly and significantly. Boho Flute Retreats cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.

CONSTRUCTION WORK

Boho Flute Retreats cannot predict construction plans in the area and therefore cannot be held responsible for any inconvenience. In the event of building works taking place by local authorities, private developers or neighbours, it is important to note that we are not responsible for such work and we are unable to stop such work taking place and we are unable to control the level of noise. We cannot be held responsible for any building works that take place during your retreat. No refunds can be given in the event of nearby construction.

FORCE MAJEURE

Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with the guest house, transport, or closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.

VERBAL CHANGES

Verbal changes of contract are not valid unless agreed and confirmed in writing by Boho Flute Retreats.

PRINTING, TYPING, TERMS & CONDITIONS, CALCULATION ERRORS AND OMISSIONS

Boho Flute Retreats reserve the right to correct any printing or typing errors, omissions or calculation mistakes at any time. We also reserve the right to amend our terms and conditions that apply to your booking at any time and without prior notice.

CONTRACT, COMPLAINTS AND SUGGESTIONS

Boho Flute Retreats is confident that you will not have any cause for concern during your retreat. However if you should have any problems during your stay this should first be brought to the attention of Jessica Quiñones, the retreat host. Any suggestions about your stay during the retreat are welcome and should be sent directly to jqflute@gmail.com.